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Certificate III in Hospitality Operations

Course Code: THH33002 CRICOS Code: 049321A Duration: 6 Months Intake: February, March, July, October

An entry level course that covers a variety of hospitality skills necessary to work in a range of positions such as a food and beverage attendant, kitchen attendant, room attendant, guest service agent, catering and function sales.

Subjects

• Food and Beverage
  Food and beverage service to customers in a range of hospitality environments
  
  
• Bar Service
  Bar operations and Responsible Service of Alcohol (RSA), approved by Liquor Licensing Queensland
  
  
• Finance
  An introduction to cash handling skills and processing financial transactions
  
  
• Functions
  Promoting products and services, general office skills and organising functions
  
  
• Front Office
  Rooms division operations including accommodation reception services and computer reservation systems (Fidelio)
  
  
• Housekeeping
  Preparing rooms for guest, cleaning premises and equipment
  
  
• Business Communication
  An introduction to the essential computer skills required to work in a modern office environment
  
  
• Food Production
  Introduction to the skills and knowledge required to work in a commercial kitchen
  
  
• Barista Service
  Substantial specialist knowledge of coffee, its history, and presentation
  
  
• Cocktails
  Prepare and serve cocktails including methods of mixing, garnishing and promoting
  
  
• Industry Placement
  Industry placement occurs within a range of venues to allow students to experience different aspects of industry

Career Outcomes

• Waiter
• Food and beverage attendant
• Bar attendant
• Kitchen hand
• Apprentice chef
• Guest service agent
• Function attendant
• Function sales
• Cocktail bar attendant
• Front office reception