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Employment Service - Recruitment Consultants
Sarina Russo Job Access (SRJA) provides account managers to large clients and major projects. An appropriate structure will be established to meet your special needs.
SRJA has a high level of commitment to the ongoing pursuit of performance excellence and customer service. SRJA’s mission statement is ...
"to treat every client as an individual; to help them recognise their potential and ensure that they receive the best preparation and training to help them meet their career ambitions and goals"
SRJA is aware of the importance of following consistent recruitment practices, especially with volume recruitment. Throughout the entire recruitment process, we ensure that all candidates are screened and assessed against the selection criteria and within the same guidelines. Our consultants undertake recruitment in accordance with the following principles and legislation:
- the Anti-discrimination Act (1991);
- the RCSA Code of Professional Conduct (1999);
- the Human Rights and Equal Opportunity Commission Act (1986);
- the Affirmative Action (Equal Employment Opportunity for Women) Act (1986); and
- the Privacy Act (1989).
SRJA is required to meet stringent Commonwealth Government Privacy and Code of Conduct rules. In addition, the company conducts ongoing independent internal audits to ensure compliance with contractual and best practice obligations.
To ensure we can maintain a high level of customer service, we have implemented comprehensive performance standards with appropriate monitoring system. Our commitment to quality is demonstrated through our Quality Assurance Program accredited to the AS/NZS ISO 9001:1994 standard.
This ensures that the services provided are reliable and of a consistently high standard. Every SRJA centre has been independently inspected (including testing the soundness and application of systems and procedure manuals) and has passed as meeting ISO 9001 requirements.
SRJA has been independently inspected by an external Quality Assurance Auditor to ensure
- Soundness and application of policy and procedure manuals;
- Customer service standards are upheld;
- Complaints processes are followed;
- Staff training is undertaken and appropriate records are kept;
- Traceability of client records;
- Privacy, confidentiality and security of all client data is maintained;
- Up to date copies of essential externally generated documents are kept, eg copies of the Privacy Act, Workplace Health & Safety Act etc; and
- The company is striving to achieve continuous improvement by implementing corrective and preventive action.
All aspects of our operation passed as meeting requirements.
Sarina Russo Job Access takes pride in the consistently high quality service we provide to both our clients and candidates. Our commitment to quality is demonstrated through our Quality Assurance Program accredited to the AS/NZS ISO 9001:1994 standard. This ensures that the services provided are reliable and of a consistently high standard.
