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Jobseeker Skills to get the Job

Employers want to know about your skills, abilities and experiences and how they will relate to the job. They want to know what job you held and for how long you held it. They will also want to know what your duties were, what skills you developed or refined and what achievements you made in your last job.

Where ever possible your skills statements should begin with descriptive or positive action words. Include items that you have started, completed, worked on, developed or made possible.

The following is a skills list that you might like to use in preparing your resume.

Communication skills

• Respond to telephone and counter inquiries
• Active listening skills
• Advising customers and clients
• Multi lingual - fluent in Italian/Greek/German/etc
• Liaising with sales/company representatives
• Confident telephone manner
• Confident verbal and written communication skills
• Ability to liaise with both management and staff comfortably
• Ten years experience dealing with the public
• Ability to effectively communicate with people of all ages
• Liaising with clients and customers
• Excellent written language skills
• Excellent report writing skills
• Excellent negotiation skills
• Thorough command of English
• Attentive listening skills

Administrative skills

• Experienced in different formats of letter writing
• Experienced in filing and updating records
• Completion of mail room duties
• Daily banking
• Efficient rostering of office/sales/factory staff
• Experienced in general office procedures
• Preparation and dispatch of correspondence
• Invoicing, typing and mailing accounts
• Fast and accurate typing of 80 words per minute
• Experienced in use of all office equipment such as _______________
• Able to work as part of a team
• Daily balance and reconciliation
• Maintenance of petty cash
• Accomplished word processing and data entry operator
• Arranging internal transfers of stock between branches/states

Health and Safety

• Skilled in accident prevention
• Possess a current first aid certificate
• Experienced safety officer
• Skilled in training staff in health and safety issues

Maintenance

• Maintenance and upkeep of buildings
• General carpentry and cabinet making skills
• Experienced at both internal and external painting
• Supervision of contractors
• Maintenance and upkeep of gardens

Interpersonal

• Possess well developed communication and networking skills
• Confident and comfortable in liaising with other employees and senior management
• Ability to communicate ideas clearly and to put ideas to practical use
• Ability to relate and work effectively with people of different cultures
• Good command of English language
• Possess a sound knowledge of English grammar
• Patient and tactful when dealing with people of all ages
• Practices in the art of active listening (eye contact, paraphrasing, reflecting feelings, questioning)

Supervision

• Staff training and development
• Interviewing and hiring of staff
• Staff supervision (up to ____ staff)
• Staff rosters
• Excellent management/staff relations
• Responsible for quality control
• Delegation of duties to sales/office/factory staff
• Monitoring staff movements
• Organisation of seminars/events
• Supervision of exhibitions
• Arranging demonstrations

Computer

• Fast and accurate keyboard skills
• Experienced with product support and maintenance
• Skilled in use of various software packages including ____________
• Skilled in creating spreadsheets and databases
• Experience in using networking protocols including ____________
• Experience in training customers in the use of programs

Clerical and office

• Capacity to greet clients in a warm, professional manner and to attend to their needs
• Demonstrated ability to use computers and a wide range of software
• Sound knowledge of payroll, debtors, creditors and invoicing
• Fast, accurate typing with attention to detail
• General exposure to computers and confidence in their use
• Personal presentation of a high standard
• Flexible working attitude
• Thorough understanding of general office duties
• Good working knowledge of word processing and spreadsheet packages
• Proficient in the use of _____________(i.e. Microsoft Word, version 7)
• Professional telephone manner
• Ability to deal with confidential information in a tactful, discreet way
• Ability to maintain strict confidentiality in all matters
• Ability to perform general office duties and clerical tasks
• Sound knowledge of spelling, punctuation and grammar
• Sound working knowledge of _________(i.e. Lotus 123 or Microsoft Excel)
• Sound knowledge of typing, data entry and computer skills
• Ability to calculate figures and write clearly

Working conditions

• Able to work odd hours when required
• Able to work rotating shifts
• Ability to stand for long periods of time
• Ability to work at heights and on scaffolding
• Capable of hard physical work
• Enjoy working outdoors

Supervisory

• Proven ability to work effectively with senior executives
• Capacity to organise and coordinate activities
• Ability to deal with conflict and stress
• Willingness to accept responsibility
• Organisational, planning and decision making ability
• Ability to resolve personal, professional and other conflicts
• Mature and tactful approach when dealing with people
• Sound organisational and administrative skills
• Ability to direct, manage and work with people
• Ability to be firm but impartial when making decisions
• Practical approach to problem solving
• Ability to plan and organise
• Capacity to coordinate and oversee several tasks at a time
• Sound knowledge of computer linked stock control and electronic cash registers
• Willing to work hands on when required
• Ability to motivate staff in an encouraging, positive way
• Ability to enthuse and motivate
• Ability to liaise effectively with the companies client base
• Enjoy working in an energetic, professionally stimulating environment
• Well managed delegating skills and organisational techniques
• Adaptable in times of change
• Recognise the importance of professional integrity and ethics
• Recognise the importance of building a trust relationship with clients
• Ability to achieve targets
• Energetic and dedicated to achieving results
• Excellent negotiation skills
• Clear focus on client service standards
• Possess broad vision, keen analytical and problem solving skills
• Confidence in my own abilities

Retail

• Accurate money handling skills
• Experience with various retail outlets’ cash registers
• Skilled in the use of EFTPOS
• Skilled in handling credit card transactions
• Experience in use of scanners
• Experience in displaying stock
• Familiar with security procedures required when dealing with cash
• Skilled in store security

Self Motivated

• Able to work in an unsupervised environment
• Able to be self directed and work as part of a team
• Flexible with regards to work hours
• Initiative and the ability to work independently
• Willing to work co-operatively with other staff members
• Ability to work with a wide range of people

Customer Service

• Friendly, helpful and professional manner
• Ability to anticipate the special needs of clients and suggest practical options
• Capacity to greet clients in a warm, professional manner and to attend to their needs
• Enjoy liaising with clients in a one on one basis
• Totally committed to providing the best level of customer service possible
• Empathy when dealing with customers
• Ability to meet client needs effectively and efficiently
• Providing fast, efficient and friendly service to customers
• Strong commitment to enhancing customer service